1. What this policy covers
This policy explains how RibiPeople handles personal information when you visit our website, request a demo, contact us, or use the RibiPeople platform through an organisation that provides the service to you.
Legal · Privacy
Privacy Policy
How we handle personal information across the RibiPeople website and employee experience platform.
Last updated: 9 September 2026
2. Information we may collect
Depending on how you use RibiPeople, we may process account and identity information, work contact details, employer and team information, reward or benefit activity, delivery information where fulfilment is required, support communications, device and usage information, and information you submit through forms.
We aim to collect only the information needed to provide, secure, support and improve the service.
3. When your employer provides RibiPeople
Where your employer or another organisation gives you access to RibiPeople, that organisation may determine why certain employee information is processed. In those circumstances, it may act as the data controller and RibiPeople may process information on its instructions. Questions about your employer's use of your information should also be directed to your employer.
4. How we use information
- Provide and administer accounts, benefits, allowances, recognition, rewards and experiences.
- Process requests, redemptions, fulfilment and related support.
- Authenticate users, prevent misuse and protect the platform.
- Respond to enquiries and demo requests.
- Maintain, analyse and improve our products and services.
- Meet legal, regulatory, accounting and compliance obligations where applicable.
5. Legal bases
Where UK GDPR or similar data-protection law applies, our processing may rely on performance of a contract, legitimate interests, compliance with legal obligations, consent where required, or processing carried out on the documented instructions of an organisational customer.
6. Service providers and partners
We may use carefully selected technology, communications, hosting, analytics, payment, reward, fulfilment and support providers to operate RibiPeople. We share information only where reasonably necessary for the relevant service and expect providers to handle it under appropriate contractual and security obligations.
7. International operations
RibiPeople supports organisations and employees across multiple African markets and may use service providers in other countries. Where personal information is transferred internationally, we take steps intended to provide an appropriate level of protection under applicable law.
8. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, resolve disputes, maintain appropriate business records, and satisfy legal or contractual requirements. Retention periods can vary by data type and customer arrangement.
9. Your rights
Depending on where you are located, you may have rights to access, correct, delete, restrict or object to certain processing, request portability, or withdraw consent. Some requests relating to an employer-managed account may need to be handled through that employer. We may need to verify your identity before completing a request.
10. Security
We use administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. No internet service can guarantee absolute security. See our Security & Trust page for more information about our approach.
11. Cookies and website data
Our website may use essential technologies required for operation and, where enabled, analytics or similar tools to understand site performance. Where consent is legally required for non-essential cookies, we will seek it before using them.
12. Changes and contact
We may update this policy as RibiPeople develops or legal requirements change. Material updates will be reflected on this page. For privacy questions or requests, contact [email protected].