Legal · Terms
The ground rules for using RibiPeople, employer-funded programmes, rewards, benefits and experiences.
Last updated: 21 September 2026
These terms govern access to the RibiPeople website and, unless a separate written customer agreement applies, use of the RibiPeople platform. If your organisation has a separate signed agreement with us, that agreement takes precedence where it conflicts with these website terms.
You may use RibiPeople only for lawful, authorised business or employee purposes. You must not attempt unauthorised access, interfere with service operation, introduce malicious code, bypass programme controls, scrape protected areas, misuse another person’s account or infringe third-party rights.
You are responsible for keeping credentials secure and for activity carried out through your account. Organisational administrators are responsible for assigning appropriate access, maintaining accurate employee eligibility and promptly removing access that is no longer required.
Benefits, budgets, allowances, recognition rules and reward entitlements may be configured or funded by your employer. RibiPeople provides the programme infrastructure but does not independently create an employee entitlement that the employer has not approved or funded.
Catalogue availability, denominations, booking windows, redemption methods and fulfilment times can differ by country, merchant, employer programme and inventory. Individual items may have additional conditions which are shown or communicated before issue or redemption where relevant.
Physical gifts and experiences depend on local availability. Where an item becomes unavailable, we or the relevant provider may offer a reasonable substitute, alternative date, equivalent value or other resolution consistent with the applicable programme and consumer law.
Cancellation and refund rights depend on the product, whether a code has been issued or redeemed, whether an experience has been booked, and the applicable merchant or programme rules. Employer-funded value is normally returned to the funding organisation rather than paid as cash to the employee unless expressly agreed otherwise.
Some merchants, payment services, experience operators, couriers and benefit providers are independent third parties. Their own terms may apply to the service they supply. RibiPeople remains responsible for the parts of the service we directly provide, subject to any customer agreement and applicable law.
RibiPeople software, design, branding and original content are protected by intellectual-property laws. We grant only the limited rights necessary to use the service. Third-party names, logos and marks remain the property of their respective owners.
We aim to provide a reliable service but do not promise uninterrupted or error-free availability. We may maintain, update or improve the platform, change catalogue partners, or adjust features where reasonably necessary for security, compliance, service quality or product development.
You must notify us promptly if you suspect account compromise, fraud or misuse. We may take proportionate steps to protect users, partners and programme funds, including temporarily restricting a transaction or account while an issue is investigated.
Nothing in these terms excludes liability that cannot lawfully be excluded. To the fullest extent permitted by applicable law, we are not liable under these website terms for indirect or consequential loss. Signed customer agreements may contain different or additional liability provisions.
Our Privacy Policy explains how personal information is handled and our Security & Trust page explains our security approach. These documents should be read alongside these terms.
We may restrict or suspend access where reasonably necessary to protect users or the service, investigate suspected misuse, comply with law, or enforce contractual rights. Organisational access may also end when an employer programme or customer agreement ends.
We may update these terms as the service develops. The current version and effective date will be published here. Questions can be sent to [email protected].